goldsbet Privacy Policy

This privacy policy applies to all services, websites and applications related to the goldsbet platform. When you create an account on goldsbet, log in, use betting or casino services, or contact us, you come under the scope of this policy.

goldsbet believes in operating a safe and transparent platform for users in Bangladesh. We take the utmost care in storing and using your information. We are committed to ensuring your right to express your views and to transparency about your data.

Along with reading this policy, we also ask you to read our Terms and Conditions, where the overall conditions of using the service are described in detail.

This privacy policy applies to all registered and unregistered users of goldsbet who visit our website or app. Please note that all goldsbet services are strictly for individuals aged 21 or above.

When you open an account on goldsbet or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for account verification)
• Current address
• Financial transaction details — such as bKash, Nagad, Rocket, Upay or bank account information

Some information may be collected automatically from your browser or device, including:

• IP address and device type
• Browser name and version
• Activity logs on the platform (login time, pages visited)
• Cookie and session data
• Referral source (where you came from before visiting our site)

The goldsbet website uses cookies to improve your browsing experience, maintain login sessions, and monitor site performance. You can disable cookies from your browser settings if you wish, but this may limit some features of the site.

goldsbet uses the collected information for the following purposes:

If you give your consent, goldsbet may share messages with you about new offers, bonuses or promotions. You can let our support team know at any time if you wish to stop receiving such communications.

goldsbet does not sell your personal information to third parties. However, in a limited number of cases we may share information:

• Payment Processors: Information required to verify transactions with mobile banking services such as bKash, Nagad, Rocket, Upay and for bank transfers.
• Technology Partners: Technology service providers necessary for platform operations, who are bound by strict confidentiality agreements.
• Legal Obligations: Information required under a court order or a request from a lawful authority.

If your information ever needs to be processed outside Bangladesh, we ensure that the receiving party maintains the same standard of data protection.

goldsbet uses SSL encryption technology to keep your information secure. This means that all data exchanged between your device and our servers is fully encrypted. Our server infrastructure also undergoes regular security audits.

Use a strong password for account security and keep OTP verification active. Never share your password or OTP with anyone.

We retain your information for as long as your account is active and for a specified period afterward to meet legal requirements. Unnecessary information is securely deleted after the designated period.

Every registered user on goldsbet has the following rights:

• The right to request access to the information stored about you
• The right to request correction of incorrect or incomplete information
• The right to request deletion of information in certain cases
• The right to stop marketing communications
• The right to withdraw consent for data processing

To exercise these rights, contact our 24/7 customer support. We provide assistance in both Bengali and English.

If you wish to close your goldsbet account, please inform our support team. Even after account closure, some information may be retained for a specified period due to legal and financial obligations.

To learn more about responsible play, read our Responsible Gaming page, which also covers voluntary account restrictions and breaks.

All goldsbet services are strictly for individuals aged 21 and above (21+). We do not collect any personal information from minors. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Age is verified at registration through a National ID or other valid identification document.

goldsbet may update this privacy policy when necessary. If there are any significant changes, we will notify you by email or through a platform notification. The date of any policy change will always be stated at the top of the page.

It is your responsibility to read the latest policy. Continued use of the platform is taken as your agreement to the updated policy.

If you have any questions or concerns about this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week via live chat and email.

Email: [email protected]

For common questions, visit our FAQ section, where answers to many common questions about privacy and accounts can be found.